Driving the development and adoption of shared services and outsourcing in the Middle East

The adoption of a shared services model has become a popular solution with companies around the globe seeking to cut operating costs whilst simultaneously improving core service delivery. Yet in January 2017 the SSON Analytics team had identified just 139 SSCs in the Middle East: that’s less than 0.05% of the 5812 found globally.

So what is holding you back?

SSON is delighted to be returning to Bahrain for the 5th Middle Eastern Shared Services & Outsourcing Conference.
This government supported, multi-industry, high-profile event will take place from 10-13 September 2017 in Manama, Bahrain.

Gathering together Heads of Shared Services, Heads of Business Transformation, business owners, C-suite and more from both multi-national and regional organisations across the GCC region and beyond, the 5th Middle East Shared Services & Outsourcing Conference is the event to attend for any shared services practitioners who’re looking to increase their knowledge in the set up, maintenance and continuous improvement of their shared services model.

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Hear from our expert speaker faculty including:

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Why attend?


For those in early stages of shared services, looking to understand and perfect the fundamentals


Understand what shared services and outsourcing means for your business


Understand the challenges inherent in setting up a shared services centre so that you are equipped with the knowledge to tackle them


Learn how to develop a plan for shared services implementation so that you know where, how and when to start your shared services journey


For those who are fully implemented and looking to drive continuous improvement


Learn about the latest technologies driving shared services efficiency so that you can reduce unnecessary headcount and develop strategies for continuous improvement


Understand how best to train and develop your key staff so that you retain a strong and knowledgeable workforce who drive business efficiency and deliver exceptional customer experience


Identify best practices so that you can benchmark your business against industry leaders


For more mature shared services who want to access that next level of value


Hear the latest updates in disruptive technologies and what they mean for your workforce


Understand how to commercialise your SSC, turning it into a profit making department


Learn how to utilise predictive analytics to create immediate cash

Who Should Attend?

Heads of:

  •  Shared Services
  •  HR Shared Services
  •  IT Shared Services
  •  Finance Shared Services
  •  Procurement
  •  Outsourcing
  •  Service Delivery
  •  Business Transformation
  •  Channel Operations


  •  Chief Executive Officer
  •  Chief Technology Officer
  •  Chief Information Officer

From the following industries:

  •  Telecommunications
  •  Mining
  •  Manufacturing
  •  FMCG
  •  Energy
  •  Utilities
  •  Banking and Insurance
  •  Aviation
  •  Government Authorities
  •  Retail
  •  Construction

Glimpse of last year’s SSON event in Bahrain:

Host Sponsor & Official Awards Sponsor
Official BPO Partner
Strategic Advisor
Silver Sponsor
Education Partner
Strategic Career Partner
Media Partners
Media Partners
Media Partners
Media Partners