October 08 - 10, 2018
Grosvenor House Hotel, Dubai, United Arab Emirates

Conference Day One: Tuesday, 9 October 2018

8:00 am - 8:50 am Conference registration opens

8:50 am - 9:10 am Chairman’s welcome and opening remarks

DRIVING TRANSFORMATION INITIATIVES TO DRIVE THE VALUE OF SHARED SERVICE CENTRES AS BUSINESS PARTNERS

9:10 am - 9:40 am REGIONAL TRAILBLAZER: The Evolution of Tanfeeth – Delivering Exceptional Operational Transformation

Steve Thompson, Chief Operating Officer,Tanfeeth, An Emirates NBD Group Company
  • Client partnership for performance excellence
  • The power of organisational engagement
  • Continuous improvement through empowerment
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Steve Thompson

Chief Operating Officer
Tanfeeth, An Emirates NBD Group Company

9:40 am - 10:10 am REGIONAL TRAILBLAZER: The ABB story to establishing a global business service centre

Rene Zimmermann, Vice President ABB Global Business Services Center,ABB
  • From accounting beginnings to global business services - the road to success
  • Overcoming challenges in migration and process standardisation for shared services
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Rene Zimmermann

Vice President ABB Global Business Services Center
ABB

  • Supporting country-wide digital transformation and workforce nationalisation initiatives
  • Exploring the business benefits of a true shared services model
  • How and why robotics is important and why it should complement a shared services model rather than replace it
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Nauman Asif Mian

Chief Financial Officer
Bayt.com Inc

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Gary Thompson

Shared Services & Business Excellence Expert
SSON Global Steering Committee

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Abdulla Al Nuaimi

Executive Vice President Shared Services
Abu Dhabi National Insurance Company (ADNIC)

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Sudheer Neelakandan

VP - Shared Services, Global Operations
UAE Exchange

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Abdullatif Taleb

Head of Shared Services
Emirates Hospitals Group

10:50 am - 11:10 am Speed networking

11:10 am - 12:10 pm Networking break

  • Business requirements and future accelerations
  • Data classifications and integrations
  • Readiness to meet the future of business
  • Information security considerations
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Dr. Mohammad Khaled

Head of IT Compliance & Digital Transformations
Regulation & Supervision Bureau, UAE

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Major Hamad Khalifa Al Huaimi

Deputy Director and Head of Networking & Infrastructure
Abu Dhabi Police GHQ

12:40 pm - 1:50 pm INTERNATIONAL TRAILBLAZER: Driving digital transformation of BPO services

Anil Bhavnani, BPO Operations and Digital Transformation Global Financial Solutions, Shared Services,Pfizer
  • Global governance of mergers acquisitions & divestitures
  • Managing BPO operations with a third party services provider
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Anil Bhavnani

BPO Operations and Digital Transformation Global Financial Solutions, Shared Services
Pfizer

1:50 pm - 2:50 pm Lunch and networking

SSON HUDDLES!

During this interactive session the audience will be divided into groups based on the maturity level of your transformation journey. Each group will be moderated by an expert thought leader to explore the common barriers shared within the group.

HUDDLE A

2:50 pm - 3:50 pm Early stage: Getting it right the first time: Talking strategic & tactical on key decisions and risk factors
Gary Thompson, Shared Services & Business Excellence Expert,SSON Global Steering Committee

Group leader:
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Gary Thompson

Shared Services & Business Excellence Expert
SSON Global Steering Committee

HUDDLE B

2:50 pm - 3:50 pm Evolving stage: Creating business value through process efficiency, effectiveness & analytics.
Tony Breen, Head of Shared Services, Middle East & North Africa,PepsiCo

Group leader:
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Tony Breen

Head of Shared Services, Middle East & North Africa
PepsiCo

HUDDLE C

2:50 pm - 3:50 pm Delivering decision support through data analytics and master data management
Rene Zimmermann, Vice President ABB Global Business Services Center,ABB

Group leader:
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Rene Zimmermann

Vice President ABB Global Business Services Center
ABB

3:50 pm - 4:00 pm Chairman’s Closing Remarks

4:00 pm - 4:00 pm End of Conference Day One