08 - 10 October, 2018
Dusit Thani, Dubai, United Arab Emirates

Conference Day One: Tuesday, 9 October 2018

8:00 am - 8:50 am Conference registration opens

9:10 am - 9:20 am Chairman’s welcome and opening remarks

9:20 am - 9:40 am SSON Analytics & Market Insights

DRIVING TRANSFORMATION INITIATIVES TO DRIVE THE VALUE OF SHARED SERVICE CENTRES AS BUSINESS PARTNERS

9:40 am - 10:05 am REGIONAL TRAILBLAZER: The Evolution of Tanfeeth – Delivering Exceptional Operational Transformation

Steve Thompson - Chief Operating Officer, Tanfeeth, An Emirates NBD Group Company
  • Client partnership for performance excellence
  • The power of organisational engagement
  • Continuous improvement through empowerment
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Steve Thompson

Chief Operating Officer
Tanfeeth, An Emirates NBD Group Company

10:05 am - 10:30 am REGIONAL TRAILBLAZER: The ABB story to establishing a global business service centre

Rene Zimmermann - Vice President ABB Global Business Services Center, ABB
  • From accounting beginnings to global business services - the road to success
  • Overcoming challenges in migration and process standardisation for shared services
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Rene Zimmermann

Vice President ABB Global Business Services Center
ABB

  • The importance of BPM and case management in aligning process, people and systems for end to end process excellence
  • Insight into how RPA is part of the bigger process automation story
  • BPM + RPA Collaboration for effective Workflow Solutions
  • How and why robotics is important and why it should complement a shared services model rather than replace it
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Nauman Asif Mian

Chief Financial Officer
Bayt.com Inc

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Steve Thompson

Chief Operating Officer
Tanfeeth, An Emirates NBD Group Company

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Ricardo Langwieder-Gorner

Chief Executive Officer
Silah Gulf W.L.L.

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Ajay Rathi

Senior Director Information Technology
Meraas Holding

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Prashant Sahai

Business Head, Middle East
Newgen Software

11:00 am - 11:15 am Speed networking

11:15 am - 11:35 am Networking break

11:35 am - 12:00 pm International Case Study: Applying innovative solutions like RPA

Cristina-Nicoleta Apetrei - Head of CRM and Business Development, Societe Generale
International Case Study: Applying innovative solutions like RPA & artificial intelligence to
improve value of shared services
• Improving HR, Finance, IT and banking operation with shared services

Cristina-Nicoleta Apetrei

Head of CRM and Business Development
Societe Generale

SSON HUDDLES!

During this interactive session the audience will be divided into groups based on the maturity level of your transformation journey. Each group will be moderated by an expert thought leader to explore the common barriers shared within the group.

HUDDLE A

12:00 pm - 1:30 pm Talking strategic & tactical on key decisions and risk factors
Gary Thompson - Shared Services & Business Excellence Expert, SSON Global Steering Committee

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Gary Thompson

Shared Services & Business Excellence Expert
SSON Global Steering Committee

HUDDLE B

12:00 pm - 1:30 pm Delivering decision support through data analytics and master data management
Rene Zimmermann - Vice President ABB Global Business Services Center, ABB

Group leader:
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Rene Zimmermann

Vice President ABB Global Business Services Center
ABB

HUDDLE C

12:00 pm - 1:30 pm Three Way Financial Modelling: Bringing your reports to life!
Michael Bonito - Senior Territory Manager, Excel4apps

Michael Bonito

Senior Territory Manager
Excel4apps

1:30 pm - 2:30 pm Lunch and networking

  • Business requirements and future accelerations
  • Data classifications and integrations
  • Readiness to meet the future of business
  • Information security considerations
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Dr. Mohammad Khaled

Head of IT Compliance & Digital Transformations
Regulation & Supervision Bureau, UAE

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Major Hamad Khalifa Al Huaimi

Deputy Director and Head of Networking & Infrastructure
Abu Dhabi Police GHQ

3:05 pm - 5:05 pm DEEP-DIVE RPA Workshop: How to decode the RPA buzz: From deployment to scaling

Vishal Dogra - Strategic Account Lead, Automation Anywhere
Robotic Process Automation has been maturing over the last decade and is now used increasingly for enterprise-scale deployments. 
To maximize the impact of RPA, Enterprises have adopted the Digital Workforce platform - the combination of RPA for task-based processing, cognitive capabilities and bot-embedded analytics. 

In this session, Automation Anywhere will share their journey and provide insights to help you to START, SCALE and TRANFORM your enterprise with a Digital Workforce platform. Additionally, they will share the strategies they have leveraged to gain support from staff at all levels of the organization for a successful RPA roll-out, and how they plan to scale their programs to maximize ROI and productivity.

Vishal Dogra

Strategic Account Lead
Automation Anywhere

5:05 pm - 5:10 pm Chairman’s Closing Remarks