08 - 10 October, 2018
Dusit Thani, Dubai, United Arab Emirates

Conference Day Two: Wednesday, 10 October 2018

8:30 am - 9:00 am Conference registration opens

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Ahmed Seoudy

Deputy Head of Middle East & Africa Regional Business Services
LafargeHolcim

AUTOMATION, DIGITISATION AND THE FOUR GENERATION WORKPLACE: HOW CAN SHARED SERVICES ADAPT TO THE FUTURE WORKFORCE?

9:10 am - 9:40 am INTERNATIONAL TRAILBLAZER: Driving digital transformation of BPO services

Anil Bhavnani - BPO Operations and Digital Transformation Global Financial Solutions, Shared Services, Pfizer
  • Global governance of mergers acquisitions & divestitures
  • Managing BPO operations with a third party services provider
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Anil Bhavnani

BPO Operations and Digital Transformation Global Financial Solutions, Shared Services
Pfizer

9:40 am - 10:10 am REGIONAL TRAILBLAZER: The Future of Finance

Umar Saleem - Chief Executive Officer, Maven Investment Partners
  • Cutting costs with automation without compromising on quality
  • Strategies to transform finance professionals in to business partners
  • Process excellence in finance
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Umar Saleem

Chief Executive Officer
Maven Investment Partners

10:10 am - 10:40 am CASE STUDY: Process re-engineering for Automation Excellence

Eman Alabd HRM - HR Business Partner - Shared Services, MENA, Kuwait Food Company, Americana

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Eman Alabd HRM

HR Business Partner - Shared Services, MENA
Kuwait Food Company, Americana

10:40 am - 11:10 am Morning refreshments and networking

11:10 am - 11:50 am THE GAME CHANGER: Is RPA for you?

Steve Snowdon - Head of Lean, Mashreq Bank
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Steve Snowdon

Head of Lean
Mashreq Bank

11:50 am - 12:20 pm REGIONAL TRAILBLAZER: Shared services as a key enabler for businesses in a highly-competitive market

Nalin Tripathi - SSF Leader - Group Finance, Al-Futtaim
  • Transforming through metrics & KPIs
  • Assessing the quality of outsourcing services and transforming through metrics (KPIs)
  • RPA in finance and shared services

Nalin Tripathi

SSF Leader - Group Finance
Al-Futtaim

  • Lessons learned from early adopters
  • Getting staff to embrace the robots
  • Security! Embedding robust governance and data security
  • Collaborating with IT on architecture, infrastructure and everything else
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Tony Breen

Head of Shared Services, Middle East & North Africa
PepsiCo

Nalin Tripathi

SSF Leader - Group Finance
Al-Futtaim

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Ahmed Seoudy

Deputy Head of Middle East & Africa Regional Business Services
LafargeHolcim

1:00 pm - 2:00 pm Lunch and Networking

SSON HUDDLES!

Join your peers and share best practice on transforming your support functions to a shared services model to add value to your business and your bottom line. Walk away with new insights into how to begin your transformation journey, or how to improve your current course

HUDDLE A

2:00 pm - 3:00 pm Digital transformation & SSCs: The role of digital and big data in shared service transformations
Dr. Mohammad Khaled - Head of IT Compliance & Digital Transformations, Regulation & Supervision Bureau, UAE

Group leader:
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Dr. Mohammad Khaled

Head of IT Compliance & Digital Transformations
Regulation & Supervision Bureau, UAE

HUDDLE B

2:00 pm - 3:00 pm Common mistakes to avoid in your RPA journey
Vishal Dogra - Strategic Account Lead, Automation Anywhere


Vishal Dogra

Strategic Account Lead
Automation Anywhere

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Ahmed Seoudy

Deputy Head of Middle East & Africa Regional Business Services
LafargeHolcim

3:10 pm - 3:15 pm Close of Conference