October 08 - 10, 2018
Grosvenor House Hotel, Dubai, United Arab Emirates

Conference Day Two: Wednesday, 10 October 2018

8:30 am - 9:00 am Conference registration opens

9:00 am - 9:10 am Chairman’s welcome and opening remarks

AUTOMATION, DIGITISATION AND THE FOUR GENERATION WORKPLACE: HOW CAN SHARED SERVICES ADAPT TO THE FUTURE WORKFORCE?

9:10 am - 9:40 am INTERNATIONAL TRAILBLAZER: Driving Innovation with the Help of Shared Services

Sanjay Bakshi, Chief Digital Officer,Shell
An overview into setting digital transformation strategies through emerging technologies
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Sanjay Bakshi

Chief Digital Officer
Shell

9:40 am - 10:10 am REGIONAL TRAILBLAZER: The Future of Finance

Umar Saleem, Chief Executive Officer,Maven Investment Partners
  • Cutting costs with automation without compromising on quality
  • Strategies to transform finance professionals in to business partners
  • Process excellence in finance
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Umar Saleem

Chief Executive Officer
Maven Investment Partners

10:10 am - 10:40 am REGIONAL TRAILBLAZER: A digital workforce

Aseem Kapoor, Corporate Director of Human Resources,Emaar Hospitality
  • Accelerating the way employees adapt
  • Evaluating the implications of automation in today’s workforce
  • How setting up shared services can enhance HR outcomes
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Aseem Kapoor

Corporate Director of Human Resources
Emaar Hospitality

  • Getting your people and process ready for robotics
  • Talent optimisation: Understanding the new skillsets and redeploying people to more value-adding roles
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Steve Thompson

Chief Operating Officer
Tanfeeth, An Emirates NBD Group Company

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Abdulla Al Nuaimi

Executive Vice President Shared Services
Abu Dhabi National Insurance Company (ADNIC)

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Aseem Kapoor

Corporate Director of Human Resources
Emaar Hospitality

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Umar Saleem

Chief Executive Officer
Maven Investment Partners

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Abdullatif Taleb

Head of Shared Services
Emirates Hospitals Group

11:10 am - 11:40 am Morning refreshments and networking

11:40 am - 12:10 pm REGIONAL TRAILBLAZER: Managing internal change and setting a sound communication strategy

Abdullatif Taleb, Head of Shared Services,Emirates Hospitals Group
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Abdullatif Taleb

Head of Shared Services
Emirates Hospitals Group

12:10 pm - 12:40 pm REGIONAL TRAILBLAZER: Dissecting the finance process: What to automate and where to add value

  • Understand which processes provide the obvious and most advantageous candidates for automation
  • Exploring where more value can be added
  • Create a blueprint for your next transformation

12:40 pm - 1:10 pm REGIONAL TRAILBLAZER: Shared services as a key enabler for businesses in a highly-competitive market

Nalin Tripathi, SSF Leader - Group Finance,Al-Futtaim
  • Transforming through metrics & KPIs
  • Assessing the quality of outsourcing services and transforming through metrics (KPIs)
  • RPA in finance and shared services

Nalin Tripathi

SSF Leader - Group Finance
Al-Futtaim

  • Lessons learned from early adopters
  • Getting staff to embrace the robots
  • Security! Embedding robust governance and data security
  • Collaborating with IT on architecture, infrastructure and everything else

Nalina Ranka

Chief Financial Officer
Nielsen

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Tony Breen

Head of Shared Services, Middle East & North Africa
PepsiCo

Nalin Tripathi

SSF Leader - Group Finance
Al-Futtaim

1:50 pm - 2:50 pm Lunch and Networking

SSON HUDDLES!

Join your peers and share best practice on transforming your support functions to a shared services model to add value to your business and your bottom line. Walk away with new insights into how to begin your transformation journey, or how to improve your current course

HUDDLE A

2:50 pm - 3:50 pm Digital transformation & SSCs: The role of digital and big data in shared service transformations
Dr. Mohammad Khaled, Head of IT Compliance & Digital Transformations,Regulation & Supervision Bureau, UAE

Group leader:
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Dr. Mohammad Khaled

Head of IT Compliance & Digital Transformations
Regulation & Supervision Bureau, UAE

HUDDLE B

2:50 pm - 3:50 pm HR and robotics: Explore the RPA opportunity for the HR function for recruiting, payroll, scheduling, talent management
Abdulla Al Nuaimi, Executive Vice President Shared Services,Abu Dhabi National Insurance Company (ADNIC)

Group leader:
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Abdulla Al Nuaimi

Executive Vice President Shared Services
Abu Dhabi National Insurance Company (ADNIC)

HUDDLE C

2:50 pm - 3:50 pm Leadership in change management: Leading change through complex transformations
Abdullatif Taleb, Head of Shared Services,Emirates Hospitals Group

Group leader:
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Abdullatif Taleb

Head of Shared Services
Emirates Hospitals Group

3:50 pm - 4:00 pm Chairman’s Closing Remarks

4:00 pm - 4:00 pm Close of Conference