Reports and Whitepapers

Operating Shared Services as a Business Unit - A Middle East Approach

Operating Shared Services as a Business Unit - A Middle East Approach

In this interview, Ehsan Shammasi, who currently heads the HR Shared Services division at Al Tayer Group, highlights how businesses in the region have been proactively seeking value added services that don’t necessarily align within HR’s scope. He also talks about how shared services has been quick to respond and shifted to a more customer centric service culture. 

The Village of 100 Shared Services Centres

The Village of 100 Shared Services Centres

As of January 2017, SSON Analytics had identified 5812 Shared Services Centres (captive/hybrid) around the world. But what if the world was a village with only 100 Shared Services Centres? What would that look like...?

Shared Services and RPA - Leading the way for enhanced localization of workforce

Shared Services and RPA - Leading the way for enhanced localization of workforce

Download this presentation by Gary Thompson, which was presented at the 5th Middle East Shared Services and Outsourcing Week last year in Manama, Bahrain. Gary is a Shared Services and Performance Transformation Advisor, Consultant and Program Director – a hands-on specialist in turning ideas into action to deliver the support and operational service delivery strategy of the CEO, COO, CFO and CHRO.

Shared Services in the Middle East: 2018 Trends & Cost Comparisons

Shared Services in the Middle East: 2018 Trends & Cost Comparisons

Download this latest report put together by the SSON Analytics team. It looks into shared services trends for 2018 and provides costs comparison across the Top 5 SSC cities and Top 5 emerging cities in the Middle East region.

State of the Shared Services and Outsourcing Industry Report – 2018

State of the Shared Services and Outsourcing Industry Report – 2018

There has never been a more exciting time to work in Shared Services, to lead Shared Services’ evolution, or to take a seat at the executive table – at least for those who understand how to grasp the opportunities. SSON’s annual market report highlights the underlying trends, identifies the ‘new and improved’ profile of a modern Shared Services team, and points to strategic value-add embedded within the Shared Services model.