Forum Day One: Wednesday, 11 April 2018

8:00 AM - 9:00 AM Conference Registration Opens

9:00 AM - 9:30 AM Speed Networking: Meet Your Future Business Partners

“Opt in” at time of registration to participate in pre-assigned matches. Provide us with a few key details on what you’re looking for and let us connect you with the peers and service providers that best suit your networking needs.

Alternatively, participate in round-robin speed networking conducted at random. Each conversation will last for 5 minutes before a bell rings to move you on to your next potential partner.

9:30 AM - 10:00 AM Chairman’s Opening Remarks

Mike Merdinian, Executive Transformation Leader & Founder, ROKABOAT

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Mike Merdinian

Executive Transformation Leader & Founder
ROKABOAT

10:00 AM - 10:30 AM Keynote Address: The Evolution of Tanfeeth – Delivering Exceptional Operational Transformation

Steve Thompson, Chief Operating Officer, Tanfeeth, An Emirates NBD Group Company
  • Client partnership for performance excellence
  • The power of organisational engagement
  • Continuous improvement through empowerment

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Steve Thompson

Chief Operating Officer
Tanfeeth, An Emirates NBD Group Company

10:30 AM - 11:00 AM Morning Refreshments & Networking

11:00 AM - 11:45 AM Panel Discussion: Shared Services as a Key Enabler for Businesses in a Highly Competitive Market

Shared Services Executive,, , SABIC Sudheer Neelakandan, VP - Shared Services, Global Operations, UAE Exchange Abdullatif Taleb, Head of Shared Services, Emirates Hospitals Group
In 2018, whilst more and more companies are starting to transform operating models and consolidate service delivery using shared services and outsourcing, very few are running a world-class operation. This is mainly due to a lack of understanding into the real business benefits that a true shared services model can offer, both to businesses and to the region. Key discussion topics include:

  • Supporting country-wide digital transformation and workforce nationalisation initiatives
  • Exploring the business benefits of a true shared services model
  • How and why robotics is important and why it should complement a shared services model rather than replace it

Shared Services Executive,


SABIC
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Sudheer Neelakandan

VP - Shared Services, Global Operations
UAE Exchange

Abdullatif Taleb

Head of Shared Services
Emirates Hospitals Group

11:45 AM - 12:30 PM Panel Discussion: Achieving Business Continuity & Disaster Recovery for Successful, Sustainable Transformations

Mike Merdinian, Executive Transformation Leader & Founder, ROKABOAT Dr. Mohammad Khaled, Head of IT Compliance & Digital Transformations, Regulation & Supervision Bureau
  • Exploring the risks to business continuity and understanding how to avoid them as part of a sustainable transformation strategy
  • How are you aligning execution to strategy?
  • How can you manage the real value realisation of transformation initiatives?
  • How are you managing change and resistance?

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Mike Merdinian

Executive Transformation Leader & Founder
ROKABOAT

Dr. Mohammad Khaled

Head of IT Compliance & Digital Transformations
Regulation & Supervision Bureau

12:30 PM - 1:30 PM Lunch Break


Dr. Mohammad Khaled

Head of IT Compliance & Digital Transformations
Regulation & Supervision Bureau

Maj. Hamad Khalifa Al Nuaimi

Head of Infrastructure
Abu Dhabi Police GHQ

2:00 PM - 3:00 PM Interactive Discussion Groups (IDGs): What is Stopping Us? Identifying the Major Obstacles to Shared Services and Outsourcing Success at Various Levels of the Transformation Journey

During this interactive session you will split into groups based on the maturity level of your transformation journey. Each group will be moderated by an expert thought leader who will provide reassurance, guidance and consultation on the common barriers shared within the group.

At the end of the discussions, group leaders will convene on stage to share the main outcomes in a panel discussion.

1

2:00 PM - 3:00 PM Discovery - For those in early stages of shared services, looking to understand and perfect the fundamentals

Gary Thompson, Shared Services & Business Excellence Expert, SSON Global Steering Committee
Group Leader:

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Gary Thompson

Shared Services & Business Excellence Expert
SSON Global Steering Committee

2

2:00 PM - 3:00 PM Transform & Norm - For those who are fully implemented and looking to drive continuous improvement

Ehsan Shammasi, Head of HR Shared Services, Al Tayer Group Mike Merdinian, Executive Transformation Leader & Founder, ROKABOAT
Group Leaders:

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Ehsan Shammasi

Head of HR Shared Services
Al Tayer Group
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Mike Merdinian

Executive Transformation Leader & Founder
ROKABOAT

3

2:00 PM - 3:00 PM The Next Level - For more mature shared services who want to access that next level of value

Tony Breen, Head of Shared Services, Middle East & North Africa, PepsiCo
Group Leader:

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Tony Breen

Head of Shared Services, Middle East & North Africa
PepsiCo

3:00 PM - 3:30 PM Afternoon Refreshments & Networking

Interactive Discussion Groups (IDGs)

IDG A:

3:30 PM - 5:00 PM Managing Human Resistance to Change

  • Best practices for communicating structural and operational changes
  • The carrot vs. the stick approach to people management
  • Dealing with redundancies and redeployment

IDG B:

3:30 PM - 5:00 PM Process Standardisation: Cutting Cost Without Compromising on Quality

Gary Thompson, Shared Services & Business Excellence Expert, SSON Global Steering Committee
  • What is process standardisation?
  • How is it applied?
  • What benefit does it bring to service delivery?
  • When not to standardise processes

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Gary Thompson

Shared Services & Business Excellence Expert
SSON Global Steering Committee

IDG C:

3:30 PM - 5:00 PM Shared Services & Robotic Process Automation (RPA)

  • Understanding how RPA can support successful shared services initiatives
  • Identifying the quick wins for automation
  • Overcoming the myth that robots will replace humans

IDG D:

3:30 PM - 5:00 PM Becoming The Trusted Support Partner for Your Business

Steve Thompson, Chief Operating Officer, Tanfeeth, An Emirates NBD Group Company
  • Overcoming negative perceptions of support roles
  • Developing relationships with key stakeholders
  • Building deliverable SLAs that add value to your “client”

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Steve Thompson

Chief Operating Officer
Tanfeeth, An Emirates NBD Group Company

5:00 PM - 5:10 PM Chairman’s Closing Remarks

Mike Merdinian, Executive Transformation Leader & Founder, ROKABOAT

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Mike Merdinian

Executive Transformation Leader & Founder
ROKABOAT

5:10 PM - 5:10 PM End of Forum Day One

The published programme is correct at time of printing. However, given the seniority of our speakers and the nature of their roles, speakers may subsequently substitute or remove themselves from the programme. This is always regrettable, and we will always try to replace the speaker with a speaker with equivalent insight.