Interactive Workshops: 11 & 12 April 2018

IQPC’s workshops are unique opportunities to spend valuable time with industry experts. These interactive sessions are extended to ensure that you get to the heart of the conference’s most critical issues and uncover practical solutions you can apply in your own company. When designing our workshops, we create a balance between theory and practice in order to provide you with practical takeaways that can be adapted for your organisation. In addition, there is an opportunity for you to network with peers from similar organisations to build your network for future career opportunities and broaden your industry perspective and exposure.

NB: Workshops are not part of the main conference agenda. All workshops are separately bookable and require prior registration and payment in order to attend.

WORKSHOP A

7:30 AM - 10:00 AM Crash Course: Shared Services 101 for Beginners- Wednesday, 11 April 2018

Gary Thompson, Shared Services & Business Excellence Expert, SSON Global Steering Committee
Workshop timings:

07:30 AM Registration
08:00 AM Start of Workshop A
10:00 AM End of Workshop A

Workshop duration: 2 Hours

Overview: Specifically designed for those who are at the very beginning of their transformation journey and looking to gain more information on how to utilise internal shared services and/or outsourcing for end to end support and effective service delivery.

Workshop curriculum:
  • Discovery – what is shared services (SS)? What can it do for me?
  • Understanding the ecosystem of a shared services centre (SSC)
  • Feasibility development
  • Building an SSC
  • Transition of people, processes and services
  • Performance transformation
  • How to sustain your success

Benefits of attending: Understand the fundamentals and advantages of shared services, the key terminology used and how shared services can uplift service provision and drive benefits within your organisation, ahead of the main conference.

Workshop leader:

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Gary Thompson

Shared Services & Business Excellence Expert
SSON Global Steering Committee

WORKSHOP B

1:45 PM - 5:30 PM Building a Business Case for A True Shared Services Transformation- Thursday, 12 April 2018

Workshop timings:

01:45 PM Registration
02:00 PM Start of Workshop B
03:30 PM Break
04:00 PM Workshop B Resumes
05:30 PM End of Workshop B

Workshop duration: Half Day / 3.5 Hours

Overview: Shared Services Centers (SSCs) are becoming increasing popular as a means of effectively providing support services to the business, particularly in HR, Finance and IT. However, there are differing views as to what a true SSC looks like and how to achieve a world-class operation within it. Regardless of the end solution, a solid business case will need to be built in order to ensure the success of your business transformation and the quality of your service offering.

Workshop curriculum:
  • Understanding the drivers for shared services transformation
  • Auditing and process assessment to support your case
  • Understanding business critical risks that shared services could mitigate
  • Defining the scope of the SSC activities and creating an estimated budget
  • Internal resources vs. outsourced consultants
  • Assessment of technology
  • Calculating estimated costs and savings of the transformation
  • Calculating the opportunity cost of not implementing
  • What happens next?

Benefits of attending: Build a comprehensive case for transforming your business operations with shared services implementation. Be prepared for feasibility testing and avoid the common mistake of moving straight into planning and implementation without fully understanding the risks of getting it wrong.

WORKSHOP C

1:45 PM - 5:30 PM Transforming Your Service Function From a “Cost-Centre” To a “Profit-Centre”- Thursday, 12 April 2018

Gary Thompson, Shared Services & Business Excellence Expert, SSON Global Steering Committee
Workshop timings:

01:45 PM Registration
02:00 PM Start of Workshop C
03:30 PM Break
04:00 PM Workshop C Resumes
05:30 PM End of Workshop C

Workshop duration: Half Day / 3.5 Hours

Overview: Specifically designed for those who are looking to take their shared services offering to the next level through continuously improving service level strategies.

Workshop curriculum:
  • Reducing overheads through lean process improvements
  • Generating revenue through innovative thinking
  • Playing a more active role in supporting overall company strategy
  • Building a business case for function / center transformation

Benefits of attending: Devise a strategy for overcoming internal perceptions that your support function is an overhead and create a business case for transforming your department or SSC into a profit-generating centre.

Workshop leader:

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Gary Thompson

Shared Services & Business Excellence Expert
SSON Global Steering Committee
The published programme is correct at time of printing. However, given the seniority of our speakers and the nature of their roles, speakers may subsequently substitute or remove themselves from the programme. This is always regrettable, and we will always try to replace the speaker with a speaker with equivalent insight.