Media Centre

6th Middle Eastern Shared Services and Outsourcing Forum - Agenda

Implementing shared services within an organisation can be a complex task if you do not have a clear transformation strategy and solid IT infrastructure. Download the agenda to see how you can learn from some of the industry’s most successful practitioners and consultants, get a chance to benchmark your operations against your peers and receive first-hand advice on how to tackle your own specific challenges.

Industry Report

Evaluating SSC locations in Middle East & North Africa (2017)

Download this 2017 report on the Middle East and North Africa shared services landscape. It analyzes 190 captive/hybrid shared services centers (SSCs) in the region; an 8% increase in the number of SSCs 6 months ago.

Play with the data to answer core questions such as:

  • What are the top countries and cities with SSCs? 
  • What industries & company sizes are centralising activities into shared services, and where? 
  • How do factors such as cost per FTE, taxation, currency volatility, cost of living and flight connectivity compare across all SSC cities?

Additional Event Information


Bahrain’s BPO Value Proposition

Download this presentation to get an overview of Bahrain's economic position, learn more about the Bahrain Economic Development Board and gain an insight into Bahrain’s value proposition for shared services and outsourcing.

Streamlining Service Delivery through BPM and beyond

Download this presentation by Gary Thomson, Consultant Advisor – Shared Services Program, Emirates Nuclear Energy Corporation, to learn how BPM (Business Process Management) can help deliver the drivers and objectives of your shared services centre.

Shared Services and RPA - Leading the way for enhanced localization of workforce

Download this presentation by Gary Thompson, which was presented at the 5th Middle East Shared Services and Outsourcing Week last year in Manama, Bahrain. Gary is a Shared Services and Performance Transformation Advisor, Consultant and Program Director – a hands-on specialist in turning ideas into action to deliver the support and operational service delivery strategy of the CEO, COO, CFO and CHRO.


8 skills you need to lead shared services in the Middle East

Download this infographic to see the top qualities required for your management team to embark on their shared services journey. It highlights the importance of process expertise, talent management, communication and the importance of understanding technologies that will help take your business model to the next level.


Operating Shared Services as a Business Unit - A Middle East Approach

In this interview, Ehsan Shammasi, who currently heads the HR Shared Services division at Al Tayer Group, highlights how businesses in the region have been proactively seeking value added services that don’t necessarily align within HR’s scope. He also talks about how shared services has been quick to respond and shifted to a more customer centric service culture. 


Agenda at-a-glance

Download the agenda at-a-glance now and get a quick glimpse into the topics and sessions to be covered during the event to find out what’s in store for you.


The Village of 100 Shared Services Centres

As of January 2017, SSON Analytics had identified 5812 Shared Services Centres (captive/hybrid) around the world. But what if the world was a village with only 100 Shared Services Centres? What would that look like...?