Thomas Reby

Vendor Operations Manager
Google
Thomas Reby is a Customer Experience professional with practical experience from well-known technology companies, such as Electronic Arts, Dell, eBay and Google. During his 15 year career in Tech, he has been developing service capability with clear outcome-focus - improving the customer’s journey when interacting with service organisations, regardless of channel, language and geography. He has advanced CX research methodology by shifting traditional survey processes towards a progressive action-oriented insights, centering on pre-empting failure and knowing when to deviate from standards. With a SixSigma and PMI-accredited background, he has demonstrated ability to drive change programs at global scale and with C-level visibility.