The Must-Attend Shared Services and Outsourcing Event in MENA

1 June, 2021 | Dubai, United Arab Emirates

Download Agenda

Sponsorship opportunities

Why the Middle East?

United Arab Emirates has the highest concentration of Shared Services Centres (SSCs) in the region followed by Saudi Arabia

Dubai is the city with the most number of SSCs

BFSI and Mining, Oil & Gas are among the top industries in the MENA region with the most number of SSCs

STEERING THE MIDDLE EAST SHARED SERVICE AND OUTSOURCING MODEL TOWARDS DIGITAL TRANSFORMATION LEADING TO STRATEGIC IMPORTANCE

Shared Service Centre and Outsourcing processes in Middle East is being redefined, re-evaluated, mined, automated and optimised. In fact, it is true that the IA/AI wave (intelligent automation and artificial intelligence) is causing shared services to redefine its business and operational models and strategies.

Middle East SSO ecosystem is currently in the midst of this change, which may well extend for another year or two. But what’s clear is that shared services organisations are rethinking their talent management strategies, expanding their scope of service, and reconsidering (though not necessarily shutting down) locational strategy, automating and implementing disruptive cost-effective solutions. While labour cost used to be the prime determinant of location, today it is about skills and expertise, which makes the work more interesting.

After the overwhelming success of our 7th edition, we are very excited that the MENA edition of the world’s most reputable conference and exhibition designed for business transformation and SSO leaders, the 8th Middle Eastern Shared Service and Outsourcing Week is coming back to Dubai from 19-22 October 2020!