Strategising for 2021: Setting up for Success with Effective Change Management and Organisational Redesign
Corporate and government enterprises around the GCC are slowly gearing up for shared services. As businesses grow, competition in the markets increases and the need for smoother and more efficient business operations heightens.
Implementing shared services – an operating model where non-core business functions are outsourced, either to an external BPO or a captive service center – requires businesses to undergo a major organisational transformation, as operations are centralised, departments are combined and roles are realigned.
Whilst the need for a solid change management strategy is generally understood, there is a distinct lack of awareness on how to effectively implement the change without compromising on operational and service quality, risking workforce morale and ultimately losing competitive advantage and market share.
This is the primary reason why many organisations across the GCC are stalling at the first hurdle of shared services implementation, whilst others are yet to sign up for the race.
Featured speakers include:
Chief Operating Officer
Tanfeeth, An Emirates NBD Group Company
BPO Operations and Digital Transformation Global Financial Solutions, Shared Services
Chief Digital Officer
Corporate Director of Human Resources
Vice President ABB Global Business Services Center
Executive Vice President Shared Services
Abu Dhabi National Insurance Company (ADNIC)
Chief Executive Officer
Maven Investment Partners
VP - Shared Services, Global Operations
Set your transformation strategy and plan your execution
Understand how to identify and quantify the business benefits of shared services transformation
Ensure the stabilisation of your SSC
Scale up through automation by leveraging the technological capabilities of outsourcers
Improve your resource planning, redeployment, hiring and retention
Learn how to manage internal change and set a sound communication strategy
Cut costs without compromising on quality
Who Should Attend?
Head of Shared Services
Head of Finance / HR / IT
CFO / Chief Strategy Officer / Chief HR
Officer / Chief Information Officer
Business Transformation Lead / Change
Large corporates (+4000 employees)
All industries but primarily large tend to
be banking, telecoms, O&G, retail and